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> Here is a list of words and what they mean.
The words are new jargon words that are used at the moment about services and new things that are happening, such as personalisation, direct payments and plans.
 Jargon.pdf
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> Accessible Documents guidelines and checklist
This document has a useful check list for accessible documents at the back, it will help you to find out if what you have written is easy to understand before you send it out.
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